I.T Help Desk & Desktop Support Job at MacTay Consulting limited
2023-04-06
Full Time
Description
MacTay Consulting - Our client in the Financial Sector is recruiting qualified candidates to fill the position below:
Job Position: I.T Help Desk & Desktop Support
Job Location: Marina, Iganmu - Lagos, Ibadan - Oyo & Warri - Delta
Employment Type: Full-time
Client: Leading Commercial Bank
Objective
- Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems
Responsibilities
- Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support
- Escalate issues for resolution at appropriate levels
- Monitor and track incidents reported to the service desk to the point of resolution
- Provide first level technical support for users across applications and systems; understand user problems/questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
- Ensure IT service desk policies and procedures are enforced and adhered to
- Assist with management of the Incident/problem database
- Continuously monitor and report service levels to ensure responsiveness of IT to business
Requirements:
- B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)
- 1 - 5 years of work experience in a similar role.
- Must have completed NYSC.
- 27 years and below
- I.T Certification is an added advantage
Salary
- N85,000 net
Benefits:
- Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.